Returns - Exchanges - Refund Policys

Defective Products/Errors

 Glasses Gripper will replace any product that is defective or was shipped in error at no cost to the customer. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.

Return Time

 To return an item you must contact us within 30 days from the date your package arrives. Glasses Gripper is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier. We cannot process refunds on damaged items; damaged items will be returned to the customer.

Handling

Returns and exchanges must be in new condition and include original product packaging. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an even exchange.

Return Shipping Methods

Return all items via ground shipping. Please note that third-party shippers such as UPS Store, Fed Ex Kinko’s, Mailbox Etc. and similar companies may add charges to normal ground shipping costs. Glasses Gripper does not reimburse these charges. Do not return any items COD; our returns department cannot accept COD returns.

Closeouts 

All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.

Combo Package Deals

If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. Glasses Gripper will not accept exchanges that contain items that are discontinued or are no longer available.

International

Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.

Exchanges

Once the exchanged item has been returned, the replacement item is shipped out.